Terms and conditions of use of the website

Article 1 – Definitions

Website: the website accessible at https://www.hellio.com.

User: any natural or legal person who accesses and uses the website.

Services: all the features, tools, forms and content offered by Hellio via the website.

Hellio: the company HELLIO SOLUTIONS, publisher of the website.

Partner: any professional or third party with whom Hellio collaborates in the implementation of services related to energy renovation.

Article 2 - Purpose

These General Terms and Conditions of Use govern access to and use of the website https://www.hellio.com, the purpose of which is to provide users with tools and services related to energy renovation, particularly in the context of Energy Saving Certificates.

Article 3 – Access to the website

Access to the hellio.com website is free of charge. The costs associated with access (hardware, software, Internet connection) remain the sole responsibility of the user. Any use for commercial purposes is prohibited without Hellio's prior consent.

These terms and conditions govern the use of the https://www.hellio.com website and determine the rights and obligations of the parties in the context of this relationship. Access to the https://www.hellio.com website is free of charge. The costs incurred to access the service (hardware, software, Internet connection, etc.) are borne entirely by the user. It is prohibited to use the website for commercial purposes without the prior consent of Hellio, under penalty of legal proceedings. The internet user may not claim any compensation related to the inaccessibility of the website's services due to its suspension, interruption, modification without notice for maintenance or for any other reason.

Article 4 – Acceptance of the Terms and Conditions of Use

By browsing the website, you fully and unreservedly accept these Terms and Conditions of Use. In some cases, you may be asked to confirm your acceptance by ticking a box provided for this purpose.

Acceptance of these terms and conditions of use will be confirmed when the user submits the form, preceded by the statement ‘By clicking on “Submit”, I acknowledge that I have read and accepted the terms and conditions of use and privacy policy of the website: https://www.hellio.com. Finally, at the end of the form, the user may agree to receive commercial information and communications from Hellio or one of its partners in order to carry out their energy saving projects.

By validating their request, the user, as a natural person, declares that they have the legal capacity to enter into contracts under French law and validly represent the natural person for whom they are acting under a mandate, or that they have the authorisation of a guardian, curator or legal representative.

Article 5 – Enforceability

These general terms and conditions of use govern the relationship between users on the one hand and Hellio on the other, to the exclusion of all other documents such as brochures or catalogues issued by Hellio, which are for information purposes only. The specific terms and conditions of the internet user shall in no event prevail over these general terms and conditions of use, unless Hellio has agreed to them in writing. Any contrary terms and conditions put forward by the internet user or user shall therefore, in the absence of express written acceptance, be unenforceable against Hellio, regardless of when they were brought to its attention. The fact that Hellio does not invoke any provision of these terms and conditions at a given time shall not be interpreted as a waiver of its right to invoke said provision at a later date.

Article 6 – Services offered

• Tools for simulating and evaluating energy renovation projects;
• Verification of eligibility for EEC schemes;
• Referral to partner tradespeople or funding organisations.

Article 7 – Responsibilities

Hellio strives to provide information on the website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in updates, whether caused by itself or by third-party partners who provide it with this information.

All information provided on the website is given for information purposes only and is subject to change. Furthermore, the information on the website is not exhaustive. It is provided subject to any changes that may have been made since it was posted online.

Hellio cannot be held liable for any material damage related to the use of the website. Furthermore, users of the website undertake to access the website using recent, virus-free equipment and an up-to-date, latest-generation browser. As such, users of the website must ensure that their computer equipment and software are in good working order.

Hellio cannot be held liable in any way for any delay in the execution of the work, if applicable, or for any defects or faulty workmanship that may appear following the completion of the work.

Article 8 – Modification of the T&Cs

Hellio reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force on the date of the user's visit to the website.

Article 9 – Intellectual property

The contents of the website, trademarks, domain names, products, software, images, videos, texts or, more generally, any information subject to intellectual property rights are and remain the exclusive property of Hellio. No transfer of intellectual property rights is made through these general terms and conditions of use of the website. Any total or partial reproduction, modification or use for any reason whatsoever without the prior, express and written authorisation of the seller is strictly prohibited.

Article 10 – Personal data

The data collected is processed in accordance with the Privacy Policy available on the website.

Article 11 – Cookies

The website uses cookies to improve the browsing experience and to compile audience statistics. For more information, users are invited to consult the Cookie Policy.

Article 12 – Exercising the right of withdrawal

The user, as a natural person, has a withdrawal period of 14 days without justification or penalty, in accordance with Article L.221-18 of the Consumer Code.

To exercise their right of withdrawal, in accordance with legal provisions, users may do so by any means, including by post or email, clearly stating their wish to withdraw and mentioning the request concerned by this withdrawal:

• by post to HELLIO SOLUTIONS - 50 rue Madame de Sanzillon, 92110 Clichy;
• or by email.

Article 13 – Customer service

Customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m.:

• by telephone on +331 44 56 00 00,
• by email: contact@hellio.com,
• or by post: HELLIO SOLUTIONS - 50 rue Madame de Sanzillon, 92110 Clichy.
• All complaints should be sent to these contact details.

Article 14 – Force majeure

Contractual deadlines may be extended for any reason that prevents Hellio from fulfilling its obligations, in particular in the event of force majeure (an external, unforeseeable and unavoidable event over which the seller has no reasonable control). In addition to those usually recognised by French case law, any impediment to manufacturing attributable to supply difficulties, labour and material shortages, strikes or transport disruptions are expressly recognised as cases of force majeure. These events shall constitute force majeure even if they do not have the unpredictable, irresistible and insurmountable characteristics of events deemed to constitute force majeure by law.

Article 15 – Data protection

In accordance with the amended French Data Protection Act of 6 January 1978 and the GDPR (Regulation 2016/679), the personal data collected is necessary for processing requests and does not require the user's specific consent in the context of pre-contractual measures.

This data is kept for 6 years (unless otherwise specified in the Privacy Policy) and is intended for Hellio and its partners for the performance of services and the creation of EEC files.

The user has the right to:

• access,
• rectify,
• erase,
• object to,
• port,
• and restrict the processing of their data.

These rights may be exercised:

• through customer service (Article 12),
• or through the Data Protection Officer (DPO):
• DIPEOO – 95 avenue du Président Wilson, 93100 Montreuil – dpo@hellio.com.

Article 16 - Unfair terms

These general terms and conditions of use apply subject to compliance with the mandatory provisions of the Consumer Code relating to unfair terms in contracts concluded between professionals and consumers.

Article 17 - Applicable law and disputes

These Terms and Conditions are governed by French law.

In the absence of an amicable agreement, the user, as a natural person, has the option of referring the matter free of charge to the consumer ombudsman responsible for Hellio Solutions, namely the Association des Médiateurs Européens (AME CONSO), within one year of the written complaint being sent to the professional. The consumer ombudsman must be referred to either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com; or by post addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.

Any dispute that cannot be resolved amicably will be submitted to the competent courts.