Cookie Policy

What is a cookie and does it allow you to be identified directly?

A cookie is a small text file placed and hosted by a server on your device (e.g. smartphone, tablet or computer) when you visit a website.

A cookie does not identify you personally, as it only identifies your device via your IP address and various information related to your browsing (e.g. browsing time, pages viewed, screen size, etc.).

What is a technical cookie and why do we use them?

The proper functioning of our website www.hellio.com necessarily involves the use of technical cookies, which we may use without your prior consent, based on our legitimate interest in providing you with a functional website.

For example, a technical cookie allows us to remember the language of your website and the format of the site to facilitate future connections and navigation.

Therefore, although we do not recommend it, you can always refuse to allow these cookies to be stored on your device by adjusting your browser settings and following the instructions below: Chrome, Microsoft Edge, Safari, Firefox and Opera.

However, in this case, your experience as a visitor may be degraded. To restore good browsing quality, you will need to re-enable technical cookies.

What is a statistical cookie and why do we use it?

A statistical cookie allows us to analyse your use of a website (e.g. browsing time, pages visited, etc.) in order to improve your experience and provide you with a service tailored to your needs.

What is an advertising cookie and why do we use it?

An advertising cookie can be used to either provide advertising on a website or to identify the source from which the visitor arrived at the site (e.g. Google, Bing, etc.).

What personal data do we process with our cookies and for how long?

The personal data processed by the cookies we use are:

• your IP address and a user ID that we create when you first log in so that we can recognise you for a maximum period of 13 months.

Once the retention periods specified below have expired, we do not retain any data about you. At most, we may anonymise your data for statistical purposes.

How do you control the use of cookies?

You can refuse cookies at any time using our cookie banner.

If the cookie banner is no longer displayed, you can also configure cookies via the ‘manage cookies’ tab on our website or directly in your browser by following the instructions below: Chrome, Microsoft Edge, Safari, Firefox and Opera.

What rights do you have to control the use of your personal data collected through cookies?

Applicable data protection regulations grant you specific rights that you can exercise at any time and free of charge to control how we use your data.

• Right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence.
• Right to rectify personal data that is inaccurate, obsolete or incomplete.
• Right to object to the processing of your personal data when it is based on our legitimate interest, unless there are legitimate and compelling reasons that justify this processing and prevail over your interests, rights and freedoms.
• Right to request the erasure (‘right to be forgotten’) of your personal data that is not essential to the proper functioning of our services.
• Right to restrict your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
• Right to data portability, which allows you to retrieve some of your personal data in order to store it or easily transfer it from one information system to another.
• Right to give instructions on the fate of your data in the event of death, either through you or through a trusted third party or beneficiary.

For a request to be considered, it must be made directly by you or your representative at dpo@hellio.com.

Requests cannot be made by anyone other than you or your representative. We may therefore ask you to provide proof of identity if we have any doubts about the identity of the applicant, as well as proof of representation.

We will respond to your request as soon as possible, within a maximum of one month of receipt, unless the request is technically complex or we receive numerous requests at the same time. In this case, the response time may be up to three months.

Please note that we may refuse to respond to any excessive or unfounded requests, particularly if they are repetitive in nature.

Who can you contact for more information about how your personal data is used?

To best ensure the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (DPO) to our supervisory authority.

You can contact our DPO at any time, free of charge, at dpo@hellio.com to obtain more information or details about how we process your data.

How can you contact the CNIL?

You can contact the “Commission nationale de l'informatique et des libertés” or “CNIL” at any time at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the Cookie Policy be changed?

We may change our Cookie Policy at any time to adapt it to new legal requirements and to new processing methods that we may implement in the future.

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